DEVOLUCIONES Y GARANTIAS
Políticas de Devolución
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RETURNS AND GUARANTEE
Return policies
1. The product must be in conditions suitable for sale (unused, unassembled, in the original packaging, catalogs, manuals and all its parts).
2. Must submit
purchase payment slip (invoice), if you do not have it, you can request proof and/or purchase certificate. 3. The maximum period to request an exchange of products will be 15 calendar days from the date of purchase.
4. You can make the return at our main headquarters Cll 15 # 29-53, Paloquemao, Bogotá D.C. 5. For products purchased online and/or online stores, which have not been received, contact the service line 4750909 or 314 253 64 58.
6. Exchanges or returns of products designed, cut or made to measure, under particular specifications, embroidered and/or printed, will not be accepted.
7. The return will be made through a return note equivalent to the actual value paid for the product. 8. Purchases made on the website www.tyl.com.co are subject to the Right of withdrawal.
Warranty policies
1. Present the payment slip (invoice) if you do not have it, you can request proof and/or certificate of
buys.
2. The warranty of any product will be subject to a technical diagnosis. 3.
Any request will be responded to within a maximum of fifteen (15) business days following receipt, therefore, please note that the product will be sent to the supplier for technical diagnosis and repair (if applicable). He
The repair process will be carried out within thirty (30) business days from the day following receipt of the request. 4.
If the product warranty is applicable, the defects will be repaired completely free of charge and the required spare parts will be supplied in a timely manner. If the product does not allow repair, we will proceed to
the refund of the price paid.
5. If the product is in a different place than where it was purchased, the customer must assume the transportation costs.
to make the guarantee effective.
6. If the failure is repeated at the consumer’s discretion, a new repair will be carried out, the price paid will be refunded or the product will be exchanged for another of the same type, similar characteristics or technical specifications.
7. The warranty will not be applicable if the diagnosis issued is:
7.1. There was force majeure or fortuitous event
7.2. The fact of a third party
7.3. Improper use of the good by the consumer
7.4. That the consumer did not follow the installation, use or maintenance instructions indicated in the product manual.
product and warranty
8. Once the term of the legal guarantee expires, the client must assume payment for any review, diagnosis,
repair and/or replacement that the property requires.
